Refund Policy

All purchases made on bearistacoldcups.com are final sale.
Because our drops are limited and sell out quickly, we’re not able to offer refunds for:

Change of mind
Wrong color or style selected
Buyer’s remorse
Orders placed by mistake

Please review your order carefully before completing checkout.

Damaged or incorrect items

If your item arrives damaged, defective, or you receive the wrong product, we’ve got you.
Simply email us at info@bearistacoldcups.com within 48 hours of receiving your package with:

Your order number
A short explanation
Clear photos of the product and packaging

If the issue is confirmed, we’ll send a replacement (if available) or offer an alternative solution.
We do not issue refunds unless a replacement is not possible.

Lost packages

If your tracking shows “delivered” but you didn’t receive your package, please contact the carrier directly.
We’re always happy to help guide you, but we cannot refund orders marked as delivered.

Cancellations

Because orders are processed quickly, we cannot cancel or modify an order once it has been placed.

Legal rights

This policy doesn’t limit your rights under applicable consumer protection laws.

Contact

If you have any questions, feel free to reach out at:
📧 info@bearistacoldcups.com